General
These terms apply in respect of sales of online services and updating services and information packages ("Goods") as determined by Wolters Kluwer (UK) Ltd ("the Supplier"). "Customers" are defined as named subscribers to subscription Goods or purchasers of non-subscription Goods.
Goods supplied may differ from those advertised in the Supplier's catalogue or other promotional material. Such differences will not materially alter the Goods. These terms and conditions will be interpreted in accordance with the Laws of England and Wales.
Price
The Supplier reserves the right to change the contents and/or price of any Goods at any time without prior notification. The price payable shall be the total price specified in the Supplier’s current price list, less any discounts agreed in advance by the Supplier. The price payable for subscription products after the initial subscription period is the Supplier’s list renewal price at the anniversary of the commencement of the subscription or shall be the price advised by the Supplier when notifying the Customer of the forthcoming renewal.
Any discounts agreed by the Supplier at the date of these terms and conditions shall have effect only for the duration of the subscription period covered by the Customer invoice or sales confirmation letter/e-mail unless specified in advance in writing.
Prices are subject to VAT at the applicable rate.
Subscriptions
The Supplier will notify the customer by e-mail before each anniversary of the commencement date of the subscription price payable for the next subscription period and of any change to the licence terms and conditions applicable to that product.
Licences and electronic content
The Licensor limits usage of the electronic service to the agreed number of users as specified in the product offer. Unless otherwise stated, usage levels refer to the totality of different users who are required to access the service in the client organisation.
Services are supplied subject to the licence terms and conditions supplied with the product. The Customer is required to review and accept these terms before first using the product. Use of the product is implied acceptance of the terms.
Delivery of online products is made using the World Wide Web. All warranties, express or implied, regarding the availability of any online product at any particular time or times are excluded.
Trial, money back guarantee and return policy
Goods accepted on a firm sale basis, which include Goods purchases online using the WorldPay credit card payment service, do not include a trial period and customers are liable for immediate full payment of the subscription fee invoice. In the case of online Goods purchased using the WorldPay credit card payment service, customers are required to pay for the Goods before access is granted.
Cancellation
Refunds are given at the discretion of Wolters Kluwer UK (Ltd).
Liability
The Supplier warrants that the version of the Goods supplied will be free of defects that prevent access by the users and meets the full required operating capability.
Although great care has been taken in the compilation and preparation of the Goods to ensure accuracy, the Supplier will make every endeavour to remedy any errors or attributable omissions. The Supplier's entire liability and your exclusive remedy, shall be the replacement of the Goods that do not meet the warranty given above. In no event will the Supplier be liable for damages of any kind, direct, indirect or consequential (including, but not limited to, loss of profits) however arising, even if the Supplier has been advised of the possibility of such damage. The supplier does not guarantee the accuracy, content, or timeliness of online or electronic services or that they or related systems are free from viruses or other contaminating or destructive properties. Time is not of the essence for delivery of Goods and the Supplier's liability for incorrect delivery or failure to deliver is limited to the replacement of Goods.
Advertising
Terms and conditions relating to the sale and provision of display advertising in Supplier Goods are subject to separate terms and conditions supplied with the confirmation of advertising order bookings.
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